The Consumer Financial Protection Bureau (CFPB) announced that consumer complaint volume nearly doubled from 91,000 complaints received in 2012 to 163,700 complaints received in 2013.
“Consumer complaints have become central to the work of this agency,” said CFPB Director Richard Cordray. “They enable us to listen to, and amplify, the concerns of any American who wants to be heard. They are also our compass. They make a difference by informing our work and helping us identify and prioritize probl
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